Skip to content

Mon–Fri: 9:00 AM – 5:00 PM

Vital Ease — home modification and maintenance solutions

NDIS quotes and approvals,without the back and forth.

What to send us, how approval works for each type of NDIS plan, and what happens next. For participants, families, occupational therapists, and plan managers.

The back of a Vital Ease shirt on site, carrying the purple We support the NDIS badge, at a wall being stripped back

NDIS home modifications,made straightforward.

An NDIS job involves more people than a private one: you and your family, your occupational therapist, and often a plan manager or the NDIA. Work starts sooner when everyone has what they need early.

If you are not sure where to begin, call us. We will walk you through it.

See what we build

What a quote requestneeds to contain.

We use all of it. Anything missing means a phone call before we can quote.

  • Client details

    Name, the address for the work, and a phone number for whoever will be home. If someone else arranges access, tell us who.

  • How the plan is managed

    Self-managed, plan-managed, or NDIA-managed. It decides who we invoice and how approval works.

  • Your specification or scope of works

    The OT’s recommendation, with sizes and positions. We build to it, and call if something won’t work in that house.

  • Site photographs

    For a bathroom, each wall plus the plumbing point outside. For a step or ramp, one taken several metres back to show the ground.

Vital Ease at a glance

Projects completed
2,000+

Projects completed

Agreements with Home Care Package and NDIS providers
250+

Agreements with Home Care Package and NDIS providers

Valued customers
1,000+

Valued customers

  • NDIS — National Disability Insurance Scheme registered provider
  • State-wide Equipment Program approved supplier
  • Home Care Packages approved provider

Who approves,and who pays.

Approval is where NDIS jobs slow down, and it works differently for each plan type.

  • Self-managed

    You approve the quote yourself. We invoice you, and you claim it back from the NDIS.

  • Plan-managed

    You approve the quote. We invoice your plan manager, who pays from your plan.

  • NDIA managed (agency managed)

    We make a service booking through the NDIS portal once the quote is approved, and claim from there.

How an NDIS jobruns.

  1. Request a quote

    Send the client details, how the plan is managed, the OT specification, and photos.

  2. A clear quote

    Written to the specification, with payment terms included, so there are no surprises.

  3. Approval or service booking

    Approved by you, your plan manager, or through the NDIS portal, depending on your plan.

  4. Booked and fitted

    We book a time with you. Stock items are usually one visit; made-to-measure items need a measure first.

  5. Completion and invoice

    You get photos of the finished work, and the invoice goes to the right place for your plan.

Not sure what you need? Call us for a free phone consultation, and we’ll talk you through the options. No obligation.

Questions

What people ask aboutNDIS funding.

Frequently Asked Questions

Is Vital Ease a registered NDIS provider?
Yes. That means we can work with you however your plan is managed: self-managed, plan-managed, or agency-managed. “Who approves, and who pays” above shows how each one works.
What does a plan-managed approval need from me?
Your plan manager’s name and accounts email address, sent with the quote request. Missing this is the most common cause of delay: the quote is ready, but nobody knows who to invoice. We then invoice the plan manager, who pays from your plan.
What details do you need to submit an agency-managed service booking?
Five things: your NDIS number, date of birth, plan start date, plan end date, and the support category and code the funds come from. Send them with the quote request, and the booking can go in as soon as the quote is approved.
Can a participant pay for an upgrade on top of the funded work?
Yes, and it is common, such as a nicer finish or an extra rail. The funded part and your part are shown separately on the quote, and the NDIS is only billed for what it approved. Tell us at the quote stage, as it usually changes the plan.

Can’t see your question? Call us on +61 3 8658 1358 — we’re happy to talk it through.

Let us make your homework for you.

Ready to start your modification journey? Contact our team.

Ready to make your home safer and more accessible? Our team is here to help from your first consultation through to the final handover. Let’s talk about what’s possible for your home.

+61 3 8658 1358Contact us
Open
Mon–Fri: 9:00 AM – 5:00 PM
Serving
Melbourne & Sydney

Before you go

Still working outwhat your home needs?

A five-minute call is usually enough to tell you what is possible and roughly what it costs — no obligation, no pressure.