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Vital Ease — home modification and maintenance solutions
+61 3 8658 1358

Mon–Fri: 9:00 AM – 5:00 PM

Home modifications underSupport at Home.

Home changes paid for by aged care funding, across Victoria and New South Wales. What to send us, how your provider approves it, and what happens next.

Get a quoteCall +61 3 8658 1358
A Vital Ease tradesperson at the open side door of the branded van, taking out what he needs for the job

Same work,a different approval.

The work is the same as for any other client. The main difference is approval: work starts once your provider approves it in writing.

Send us a quote request

What a quote requestneeds.

Send these together and the first quote you receive is the right one.

  • Client details

    Name, the address for the work, and a phone number for whoever will be home. If someone else arranges access, tell us who.

  • The funding provider

    Which provider holds the package, and their accounts contact if you have it. It tells us who approves the quote and who we invoice.

  • The specification

    The therapist’s recommendation, with sizes and positions. If it can’t be built as written in that house, we call you first.

  • Site photographs

    For a bathroom, each wall plus the plumbing point outside. For a ramp or step, one taken several metres back.

Vital Ease at a glance

Projects completed
2,000+

Projects completed

Agreements with Home Care Package and NDIS providers
250+

Agreements with Home Care Package and NDIS providers

Valued customers
1,000+

Valued customers

  • NDIS — National Disability Insurance Scheme registered provider
  • State-wide Equipment Program approved supplier
  • Home Care Packages approved provider

How the workis organised.

  1. Request a quote

    Send the client details, the funding provider, the specification, and photographs. We come back to you rather than to the client if something essential is missing.

  2. Provider approval

    The provider approves the quote in writing, usually with a purchase order.

  3. Booked with the client

    Stock items are usually done in one visit. Made-to-measure items start with a measure, where we confirm the details with the client.

  4. Made and installed

    Made-to-measure items are made, then fitted on a second visit. Any change to scope or price is approved first, and we show the client, and their carer, how everything works.

  5. Finished and invoiced

    We send you photos of the finished work, and invoice the provider.

Not sure what you need? Call us for a free phone consultation, and we’ll talk you through the options. No obligation.

Get a quoteCall +61 3 8658 1358

Questions

What people ask aboutSupport at Home.

Frequently Asked Questions

What is Support at Home?
It is the Australian Government’s aged care programme for people living at home. It replaced Home Care Packages, but both names are still used, and older packages are still being spent, so we work with either. It pays for rails, ramps, steps, non-slip floors, and bathroom changes.
How does a provider approve a Support at Home quote?
With a purchase order, or a written approval emailed to us by the provider. It needs the quote number, the amount approved, any invoicing rules, and their accounts email address. With those four things, we can book the job.
When is Support at Home work invoiced?
After the work is finished. We email you photos of the finished work, then invoice the provider. You don’t pay for approved work and claim it back, which is what families most often ask us.
Can Support at Home funding cover a major modification?
It can, but the amount in a package usually limits bigger work. Bathroom rebuilds and larger ramps are often part-funded, with the rest paid privately or another way. Tell us your budget with the request, and we will tell you honestly what fits.

Can’t see your question? Call us on +61 3 8658 1358 — we’re happy to talk it through.

More from Vital Ease

The rest of whatwe do.

See all services

Let us make your homework for you.

Ready to start your modification journey? Contact our team.

Ready to make your home safer and more accessible? Our team is here to help from your first consultation through to the final handover. Let’s talk about what’s possible for your home.

+61 3 8658 1358Contact us
Open
Mon–Fri: 9:00 AM – 5:00 PM
Serving
Melbourne & Sydney

Before you go

Still working outwhat your home needs?

A five-minute call is usually enough to tell you what is possible and roughly what it costs — no obligation, no pressure.

Call +61 3 8658 1358